Customer Escalations Management: The Golden Recipe

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? You should still aim to avoid escalations and complains; nevertheless, your attitude toward them should make all the difference. If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon! $2.99 on Kindle. ... [Read More...]

Free: Such A Good Girl

FBI needs Eva Rae Thomas’s help in a murder case in Washington. She starts to ask questions and soon finds out that things aren’t adding up. As she digs deeper – she soon finds herself in too deep and realizes she can’t trust anyone’s motives. But by then, it is too late, and the killer is already tracking her down. Free on Kindle. ... [Read More...]

Free: The Cool and Warmth of Hearts

The Cool and Warmth of Hearts takes the reader on a whirlwind journey of romance, from longing to heartache and everything in between. Through poignant poetic storytelling imbued with a fusion of Shakespearean and Byronic diction, J.A. Santana seamlessly breathes new life into the realm of love and the undeniable poetry it evokes. As the tides within ebb and flow with the turn of every page, each reader will be fully immersed in the throes of passion by book’s end. Free on Kindle. ... [Read More...]

Free: The Coordinate

“The Coordinate is a thrilling adventure… as if we’re following a team of Lara Croft and Indiana Jones as teenagers… A highly entertaining read…” – Self-Publishing Review Logan West and Emma James grew up together but are now high school seniors going in totally opposite directions after graduation. When they are assigned to work together on one last history project, they hardly expect the monotony of high school life to change. Instead, as they decode a se... [Read More...]

Free: Falling Into Magic

An accidental journey through a magic mirror. A portal to an enchanted land. A mysterious family she never knew she had. Hayden’s life is upended with the wonder of Destiny Falls. But it is tainted by the danger that brought her here and that threatens her newfound family. Can Hayden and her sassy sidekick remove the threat, so that she can begin her magical new life in this captivating world? When Hayden was a child, she lost her cat. Adults told her the cat ran away, but she knew the tr... [Read More...]

Crimson Kiss

She’s a royal princess and I’m a deadly assassin. For centuries, I’ve used our enemies’ worst fears against them as our King’s most deadly assassin. But there is only one creature alive who fears for me. Princess Avianna—the king’s little sister. She’s exquisite, from her stunning curves to her smart mouth. And she’s one-hundred percent forbidden. Lowborn assassins like me shouldn’t even dream of touching royalty like her. Then she tells me that she carries my mating mark—... [Read More...]

A Private Conversation with Money

Many people repeat the same struggles with money because of subconscious beliefs, cultural norms, and internal ethical conflicts. This book invites the reader to a healthy relationship with money and wealth. Joe, a journalist, has a series of provoking conversations with the personality of “Money” that challenge his self-destructive actions. Money invites him to clarify how he looks at the world by reframing his knowledge, behaviors, beliefs, and even how he sees himself. Joe challenges... [Read More...]

Loving You

Dax and Lily…best friends forever? Dax is deeply in love with his best friend but has no idea if she will ever feel the same. Lily is recovering from a past trauma and just beginning to love her life again. She can’t help but notice Dax now for the amazing man he has become but what will happen to their friendship when lust takes over? *trigger warning for character’s past sexual assault $2.99 on Kindle. ... [Read More...]